ONLINE PURCHASE
- Orders placed and received on business days (Monday to Friday, excluding public holidays) are processed on the same day in the order in which they are received. Orders placed after 1.00PM would be considered as next day purchase for courier purposes. Orders placed and received on weekends (Saturday or Sunday) will be processed the next business day.
- Impress Esteem will send you a confirmation email for your order after your payment is verified and authorized by the Bank and we have accepted your order. The confirmation email will contain your order details including customer details, product description and delivery address. If you do not receive the order confirmation email within 3 business days, please check your order summary in “My Account” or your email junk folder. Alternatively, you may also contact our Customer Service team at info@impressesteem.com.
- Online promotions are only applicable for online purchases. Promotions and gifts may vary from in-store promotions.
- You may only purchase our products from and enter into transactions on our Website if you are 18 years old and above.
OUT OF STOCK ITEMS
- We strive to deliver your order within the delivery time stipulated. However please note that in the event of stock unavailability of items ordered, we may need to source from other stock locations. We will inform you within 2-3 business days and we seek your kind understanding in the delay of the shipment pertaining to stock availability. We do not accept back orders.
- If you have any questions on items that are not available online, please contact our Customer Service team at info@impressesteem.com
PRICING
- Product prices listed on Impress Esteem website are subject to change without advanced notice. Prices sold online may be vary from store.
CANCELLATION OF ORDER
- We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.
INTERNATIONAL CUSTOMERS
We ship to your country! Please contact us our Customer Service team at info@impressesteem.com , or via facebook (https://www.facebook.com/impressesteem) or whatsapp (+6012-683 9869) to get more information on shipping to your country.
- Most international shipments will incur additional fees in the form of duties and taxes. These fees are your responsibility, and are related to the country with which you are importing. These charges are in addition to the shipping cost, and are not able to be estimated/calculated by Impress Esteem. Longer delivery time is to be expected when we ship abroad.
- International shipping costs will depend on the destination country. The majority of our products are shipped via GD Express, although we use other couriers for certain regions.
Shipping Policy
All orders are shipped from Impress Esteem Headquarter in Malaysia. We only deliver to addresses in Malaysia. We do not deliver to PO Box addresses.
DELIVERY & RATES
- All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed.
- Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use GD Express as our standard delivery courier. Delivery usually takes between 3 to 7 business days for West Malaysia and 10 to 14 business days for East Malaysia.
- Our standard delivery charges per order are as follows:
- For West Malaysia, delivery charge is RM10.00.
- For East Malaysia, delivery charge is RM18.00.
- Orders of RM300.00 and above (after deducting discount voucher if applicable) are entitled to free delivery within Malaysia.
- Orders are dispatched for delivery between 9.00am – 5.00pm from Monday to Friday.
- We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
- In the event that we fail to deliver to you at the delivery address provided by you, we will make a subsequent (2nd) attempt at the specified delivery address. You will receive a “Sorry Card” at the 2nd attempt and if GD Express does not receive any feedback from you, we regret to inform you that your package will be returned to Impress Esteem.
CHANGE OF DELIVERY ADDRESS
- It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organise the delivery of your parcel in the most suitable way for you, by contacting the courier company.
PROOF OF DELIVERY
- Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient’s address, and obtain a signature from the receptionist as a proof of delivery.
RETURN & REPLACE POLICY
- At Impress Esteem, we stand behind our services, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase from our website www.impressesteem.com.
- Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below.
- We only accept returns and replaces of product if you receive a damaged or wrong product. You should contact info@impressesteem.com or whatsapp (+6012-683 9869) for review before returning the goods to us.
Please follow the steps below for returns:
- Contact us via email info@impressesteem.com or whatsapp (+6012-683 9869) for verification within 5 days from the date you receive the product with 4 images of the products and we will attend to your report. Any lateness will not be entertained.
- Once we have verified the damaged or wrong product, pack your product(s) in sturdy packaging, for instance, the Impress Esteem shipping box which the product(s) came in, we will arrange our courier service to pick the item up within 7 days from the date we approve your report.
Products can be returned to the following address:
Attn to: Impress Esteem Enterprise
485, Plaza Melaka, Jalan Hang Tuah, 75300 Melaka.
Tel: 06-288 2128
- We will process your replace request as soon as we receive your parcel. We expect to ship out the replaced product(s) within 14 days from the date we received your parcel.
- All courier charges related to replace request will be borne by Impress Esteem and customers will not be asked for extra shipping fees.
- In all cases, the items returned must be in their original condition, UNOPENED, UNUSED with all the tags and the original packaging. The goods will be inspected once received.
- If you buy Impress Esteem products from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you our refund or otherwise assist you with any problems that you may encounter.
- Impress Esteem reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
- Return and replace requests for online purchases cannot be fulfilled in our physical Impress Esteem Stores nor our authorized dealers.
- If you have any questions on our return & replace policy, please contact our Customer Service team at info@impressesteem.com and it would be our pleasure to assist you.
REFUND/EXCHANGE POLICY
- We do not offer refunds or returns, but we are happy to replace any defective products. All sales and subscriptions are final.
- No refund on not suitable, not match, change mind situation.
- Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
- Please note, we do not offer exchanges, unless the goods are faulty, or wrong items are delivered. If you need a different products you will need to place a new order.
REPORT A PURCHASE PROBLEM
- If you receive an open or a tampered package, please do not accept it. Please report to info@impressesteem.com within 5 days from the date you receive the product with 4 images of the package and we will attend to your report.
- If you find that the items you have ordered are damaged upon delivery, please report to info@impressesteem.com within 5 days from the date you receive the product with supporting evidence (4 images) and receipt number. Any reimbursement is subject to our discretion.
- If in the event that any product is missing from your order, please report to our Customer Service team at info@impressesteem.com within 5 days from the date you receive the product and we will attend to your report.
- While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.